Case Study: Global Wealth Management Company streamlines client onboarding with Advance Solutions and ServiceNow

Delivering frictionless client experiences and minimizing operational costs

Advance Solutions was engaged by Global Wealth Management Company, a leading global asset manager, to address their challenge of disjointed and inefficient client onboarding processes. The company struggled with slower turnaround times and underutilized labor hours due to multiple business units using a unique mix of antiquated systems like email and spreadsheets, which created friction for clients and increased operational costs.

Advance Solutions architected a centralized, scalable platform using the ServiceNow Financial Services Operations module. Their solution streamlined and automated workflows for onboarding products and services, creating a dynamic task management system. The implementation by Advance Solutions delivered an improved user experience for both customers and internal teams, increased accountability through shared dashboards, and reduced manual data entry via system integrations, resulting in significant operational efficiencies.