Case Study: a leading university improves HR case management and employee service with Advance Solutions and ServiceNow HRSD

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Advance Solutions worked with a leading university that lacked a dedicated tool for managing its HR processes. The university relied on a manual, paper-based system for activities like payroll and reimbursements, leading to inefficient case tracking, a high average resolution time, increased operational costs, and decreased employee efficiency.

To address this, Advance Solutions implemented the HRSD module for ServiceNow. This solution included configuring case management, integrating with PeopleSoft for HR data, and creating an employee HR portal. The implementation by Advance Solutions significantly improved case management and tracking, reduced overall resolution time, boosted productivity, enhanced operational efficiency, and improved employee engagement and satisfaction.