Case Study: a global financial institution achieves standardized IT operations and 30% faster reporting with Advance Solutions and ServiceNow SPM

ADVANCE Standardized the Entire IT Landscape and Enhanced Operations for a Global Financial Institution

Advance Solutions helped a global financial institution overcome operational inefficiencies caused by inconsistent application management. The client lacked a standardized framework to measure application success, which hindered resource allocation and data-driven decision-making for its business goals.

Advance Solutions implemented ServiceNow Strategic Portfolio Management (SPM) to create a centralized data platform and establish clear KPIs. This provided complete visibility into the IT portfolio, enabling a standardization program and streamlining approval processes. The results included a 30% reduction in time spent on aggregation and reporting, a 20% improvement in resolution times, and significant cost savings that allowed for investment in new digital initiatives.