Case Study: a major investment management company boosts employee engagement with Advance Solutions' ServiceNow HR Service Delivery

ADVANCE revives the HR delivery experience with ServiceNow

The investment management company faced challenges with poor employee engagement and operational inefficiency due to its disparate HR systems. A lack of accessible information and unstructured communication with the HR team led to delays and hindered prompt decision-making for employees. To address this, they partnered with Advance Solutions.

Advance Solutions implemented ServiceNow's HR Service Delivery (HRSD) platform, which provided an employee service center portal for streamlined transactions and a centralized knowledge base. This solution delivered a 55% boost in efficiency from knowledge management, a 30% increase in employee engagement, and a 20% reduction in operational costs for the client.