Case Study: a leading global online marketplace achieves 40% productivity improvement with Advance Solutions' unified HR portal

ADVANCE Optimises HR Processes, HR productivity and improve Global Employee Experience

The customer, a leading global online marketplace, faced challenges in scaling its HR products across different countries. The company needed a unified global HR system with a common portal for all employees but was hindered by operational inefficiencies and a lack of analytics. Advance Solutions was engaged to address these issues with a ServiceNow-based solution.

Advance Solutions built a scalable HR Service Delivery portal using the Service Portal Content Management module. This created a single source of truth for information and services for all global employees. The solution resulted in a 40% improvement in productivity and operational efficiency, while also scaling service delivery across IT, HR, and other departments for the client.