Case Study: a leading healthcare company boosts IT productivity with Advance Solutions

ADVANCE Helped Boost IT Productivity for a Leading Healthcare Company

Advance Solutions provided services for a leading healthcare company that was facing significant operational challenges. The client lacked an automated document management system and suffered from an unorganized, inconsistent process for requesting IT services, which increased operational risk through a custom change management process.

To address this, Advance Solutions configured an automated Managed Document process with custom workflows and business rules. They implemented a maintainable request catalog with over 100 items and standardized the change management process. These solutions delivered substantial results, including a 3x productivity gain from improved self-service and IT fulfiller efficiency, enhanced security through auditable processes, and faster resolution times via automated workflows.