Case Study: US Water Heater Firm streamlines service operations with Dynamics 365 and Advaiya

US Water Heater Firm reduces manual work by 85-90% with Advaiya

The customer, a US water heater firm, was struggling with outdated and fragmented systems that were expensive to maintain. These challenges led to frustrated employees burdened by manual processes and customers experiencing slow service. Advaiya was engaged to address these inefficiencies using Microsoft Dynamics 365.

Advaiya implemented a comprehensive Dynamics 365 solution that integrated with the firm's existing systems, including ICONX and QuickBooks. This streamlined field service scheduling, lead management, and financial reporting. The results were significant, including a 15-20% increase in job completion rates, an 85-90% reduction in manual work, and a 70% reduction in infrastructure costs for the customer.