Case Study: a real estate business achieves CRM-driven digital excellence with Advaiya

real estate business boosts booking accuracy to 99% with Advaiya

Advaiya partnered with a real estate business facing challenges from disparate operations across geographies, siloed customer data, and a heavy reliance on manual Excel-based tools. The customer needed to centralize its booking management and financial planning while overcoming significant internal resistance to technological change.

Advaiya implemented a customized CRM solution with business-specific customizations, leveraging the Microsoft Power Platform for process automation and integration with payment gateways and an ERP system. This streamlined the entire property lifecycle from lead to possession. The solution delivered exceptional results for the real estate business, including 99% booking accuracy, a customer onboarding time of under two days, and a lead response time of less than one hour, significantly improving operational efficiency and data quality.