Case Study: a leading real estate developer in India achieves higher team productivity with Advaiya and Dynamics 365 Copilot

Leading Real Estate Developer in India boosts case resolution by 30% with Advaiya

Advaiya worked with a leading real estate developer in India that was facing challenges due to fragmented communication, manual processes for ticketing and capturing customer details, and a reliance on third-party tools. These issues were compounded by resistance to change among relationship managers and a lack of standardized practices.

The solution from Advaiya involved the adoption of Dynamics 365 Copilot across the customer's existing Sales and Customer Service modules. This implementation led to significant results, including over 65% successful adoption, a 30% quicker case resolution, a 25% boost in agent confidence, and over 90% attribute data accuracy.