Case Study: FAST Water Heater Company streamlines field service operations with Advaiya and Dynamics 365

FAST Water Heater Company streamlines field service with Advaiya and one unified platform

FAST Water Heater Company, a major service provider for water heater installation and repair in the US northwest, was challenged by its use of multiple disconnected technology systems to manage business operations. Seeking to improve process quality and customer experience, they partnered with Advaiya to implement and drive adoption of Microsoft Dynamics 365 for Sales, Field Service, and Customer Service.

Advaiya provided a unified Dynamics 365 platform that streamlined operations with solutions for dispatch optimization, mobile enablement, and QuickBooks integration. The results included automated lead and quote management, route optimization for field technicians, and full payment and geolocation tracking via a customized mobile app. This gave the client complete visibility into sales performance, streamlined inventory, and provided quick insights into business trends.

FAST Water Heater Company