Case Study: a leading U.S. water heating manufacturer streamlines field service and cuts manual work with Advaiya's Dynamics 365 solution

A leading U.S. water heating manufacturer cuts manual work 85-90% with Advaiya

Advaiya partnered with a leading U.S. water heating manufacturer that was struggling with outdated, fragmented systems. These legacy solutions created expensive maintenance burdens, hindered collaboration, and frustrated employees with manual processes. This ultimately led to customer downtime and slow service, highlighting a critical need for a modernized operational platform.

Advaiya implemented a comprehensive solution centered on Microsoft Dynamics 365 Sales and PowerApps. This integrated platform streamlined everything from lead and work order management to payment processing and digital signatures. The results were significant: Advaiya helped achieve a 15-20% increase in job completion rates, an 85-90% reduction in manual work, a 70% infrastructure cost reduction, and a lead response time of under 30 minutes.