Case Study: Northern Devon Healthcare NHS Trust achieves proactive server monitoring and faster outage resolution with AdRem Software’s NetCrunch

Northern Devon Healthcare NHS Trust - Customer Case Study

Northern Devon Healthcare NHS Trust, which manages acute and community healthcare services across northern Devon, needed a better way to monitor more than 300 servers across remote sites. Before using AdRem Software’s NetCrunch, server monitoring was largely ad hoc, with issues often discovered through service desk reports, creating delays and putting pressure on the IT team.

AdRem Software implemented NetCrunch to proactively monitor server states, dependencies, services, and disk usage. The solution gave the Trust early warning of issues, improved root-cause identification, and helped the team manage maintenance before users were affected. As a result, the Trust reduced service desk incidents, improved operational efficiency, and extended the life of its SAN environment by at least another year.

Northern Devon Healthcare NHS Trust

Sam Maurice

IT Server Technician