Case Study: Hospice Care of Southwest Michigan achieves proactive network monitoring with AdRem Software

Hospice Care of Southwest Michigan - Customer Case Study

Hospice Care of Southwest Michigan, a nonprofit hospice provider serving multiple counties in Michigan, needed a dependable way to monitor its mission-critical network. As the sole network administrator, Paul Weston was looking for early alerts on outages, connectivity problems, and high CPU or disk usage, plus a single interface to view and manage diverse servers, workstations, and printers. AdRem Software’s NetCrunch was selected to replace several unreliable, vendor-specific monitoring tools.

AdRem Software implemented NetCrunch to automatically scan the network, map the topology, and provide proactive monitoring and web-based alerts from one management console. The solution helped Weston catch issues before staff noticed them, reduce weekend and after-hours response times, and eliminate the need to juggle multiple printer utilities. He reported saving around one hour per week on device monitoring and gained the ability to justify additional memory and CPU upgrades based on NetCrunch reports.

Hospice Care of Southwest Michigan

Paul Weston

Network Administrator