Case Study: Decypher Technologies achieves reduced downtime and dynamic network visibility with AdRem Software's NetCrunch

Decypher Technologies - Customer Case Study

Decypher Technologies is an Aspen-based computer consulting firm that supports small and midsize businesses and residential clients across the Roaring Fork Valley and beyond. Supporting multisite networks with roughly 100 monitored nodes, the company struggled with frequent outages caused by cut lines, weak signals and device failures—and previously had to test each node individually to determine whether problems were local, network or ISP-related.

Since adopting NetCrunch in 2006, Decypher centralized web-enabled monitoring with dynamic network topology visualization, proactive alerts and easy reporting. The one‑time license and scheduled, user-friendly reports let engineers detect outages before clients did, reduce downtime, and quickly pinpoint causes (for example, AP outages and power surges), streamlining remote support and improving network reliability.

Decypher Technologies

Farr Shepherd

Owner, Chief Technologist