Case Study: City Hall of Marchiennes achieves ultra-fast incident response and real-time network monitoring with AdRem Software's NetCrunch

City Hall of Marchiennes - Customer Case Study

The City Hall of Marchiennes in northern France, managing a complex IT environment (Cisco 3700, VLANs, Wi‑Fi, remote sites, VPN users, ESX virtual servers, Cisco IP telephony and SNMP devices), needed a comprehensive, easy-to-deploy monitoring solution that didn’t require heavy scripting. IT administrator Benoit Masquelier chose NetCrunch for its smart network discovery, fast setup and user-friendly GUI to manage multiple IT environments from a single console.

Since deployment, NetCrunch provides real-time status of equipment and fiber links, detects failures before users report them, and sends versatile alerts (onscreen and email to smartphones) so the team can respond immediately. That rapid detection once allowed the admin to restore power after IP phones went down and free a trapped employee; overall the solution delivered ultra-fast response times, greater reliability and a stress-free, centralized way to monitor services.

City Hall of Marchiennes

Benoît Masquelier

IT Administrator