Case Study: Caribou Coffee achieves faster outage detection and reduced downtime with AdRem Software’s NetCrunch

Caribou Coffee - Customer Case Study

Caribou Coffee, operating about 300 remote coffee shop sites and a corporate network in Minneapolis, needed a way to quickly detect WAN outages that could disrupt credit card authorizations and sales reporting. Before AdRem Software’s NetCrunch, the IT team often learned about problems only after store staff called in, which could slow transactions and increase downtime.

AdRem Software implemented NetCrunch to monitor the WAN across all sites and automatically send alerts by email, pager, SMS, and other methods when issues occurred. The solution let Caribou Coffee identify and fix outages before staff or customers were affected, reducing downtime, easing the IT team’s administrative burden, and improving transaction continuity across the network.

Caribou Coffee

Scott Ficek

Director of Information Systems