Case Study: Buckland Customs Brokers achieves improved IT visibility and efficiency with AdRem Software's NetCrunch

Buckland Customs Brokers - Customer Case Study

Buckland Customs Brokers, a customer-focused logistics and customs brokerage company with over 250 employees across North America, was challenged by rapid growth and the burden of manual IT monitoring. Daily monitoring of IT infrastructure and sites was taking 5–10 hours per week, slowing issue detection and affecting team morale. Buckland evaluated several tools, including What’s Up Gold, before turning to AdRem Software’s NetCrunch.

AdRem Software implemented NetCrunch quickly and simply, with installation and configuration completed in hours. The solution provided granular monitoring, custom alerts, and visibility across several hundred servers, including a support-area monitoring screen for fast status checks. Buckland reported an immediate return on investment, improved staff morale, and much-needed visibility into its IT infrastructure.

Buckland Customs Brokers

Kevin Schieck

Manager, IT Service & Support