Case Study: Vanderbilt Global Services achieves streamlined payroll and HR management with ADP's dedicated account manager

Vanderbilt Global Services - Customer Case Study

Vanderbilt Global Services, a century-old minerals and chemicals company selling across the U.S. and in nearly 80 countries, employs about 420 people and has a payroll team of 13 spread across multiple U.S. locations. Its complex structure—multiple company codes, legal entities and state requirements—created ongoing payroll and HR challenges that required consistent, knowledgeable support to keep processing accurate and efficient.

ADP assigned a dedicated account manager, Christel Sheridan, whose deep product expertise and long-term relationship with Vanderbilt provide tailored options, weekly coordination and proactive optimization of ADP Workforce Now (Vanderbilt leverages roughly 90% of available fields). That partnership streamlined payroll administration, ensured correct setups for new tax jurisdictions and updates, saved time for the payroll team and increased operational confidence—making payroll smoother and more efficient for the company.

Vanderbilt Global Services

Pia Saks

Corporate Payroll Manager