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Case Study: Cookie Cutters achieves streamlined payroll and eliminates IRS notices with RUN Powered by ADP
A ADP Case Study
Switching to a Payroll Partner Worthy of a Referral
Cookie Cutters is a chain of children's hair salons (70 franchises, headquartered in Salt Lake City) owned by Alexis and Neal Courtney. After taking ownership, they faced recurring payroll problems with their previous provider—taxes were filed incorrectly and they kept receiving IRS notices—which left them reluctant to recommend a payroll vendor to franchisees who were asking for referrals.
They switched to RUN Powered by ADP, which streamlined payroll, stopped the IRS letters, and provided accessible support and HR resources for franchisees. As a result, payroll errors were eliminated, the owners feel well supported, and they now confidently recommend ADP to their franchise network.
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Cookie Cutters
Alexis Courtney
Co-Owner