Case Study: SMS Holdings achieves streamlined shared services and real-time reporting with ADP Workforce Now (ADP)

Streamlining systems to deliver shared services

SMS Holdings, a Nashville-based commercial services company with 7,600 employees that provides housekeeping, managed staffing and uniforms to airports, arenas, hospitals and other high-traffic facilities, used a shared services model for payroll and HR. Operating on multiple systems made onboarding, compliance, reporting and timely executive insight difficult and inconsistent across its portfolio of companies.

Consolidating onto ADP Workforce Now gave SMS a single platform for research, reporting and real-time results, and a smooth migration that confirmed their clean data. The solution enabled standardized back‑end processes, better cross-company collaboration, and improved employee and manager self‑service, supported by a dedicated ADP client success team that helped drive stronger compliance and operational efficiency.

SMS Holdings

Michelle Scheible

Senior Payroll Director