Case Study: Special People in Northeast, Inc. (SPIN) reduces HR burden and streamlines payroll with ADP Workforce Now (ADP)

Special People in Northeast, Inc. (SPIN) - Customer Case Study

Special People in Northeast, Inc. (SPIN) is a Philadelphia‑based nonprofit serving people with intellectual and developmental disabilities and employs about 1,200 people across 300 sites and three shifts. HR and payroll were bogged down by paper processes, a reliance on a third‑party call center for open enrollment, frequent employee inquiries, and risks to payroll accuracy and compliance.

By adopting ADP Workforce Now with integrated HR/payroll, employee self‑service and ADP Enterprise e‑Time, SPIN streamlined workflows, cut back-and-forth communications, and enabled employees to manage pay, benefits and open enrollment online. The organization saw faster, more accurate payroll processing, stronger audit trails and compliance, dramatically fewer calls and office visits, high self‑service enrollment rates (about 80% initially, then nearly universal), and measurable time and cost savings.

Special People in Northeast, Inc. (SPIN)

Kristen Montanez

Director of Human Resources