Case Study: Flying Food Group, LLC saves $2M and reduces benefits errors from 30% to 3% with ADP Workforce Now

Saving time and costs with a one-stop shop

Flying Food Group, a Chicago‑based in‑flight caterer serving premier airlines with about 6,000 employees across 19 locations, faced fast growth, high turnover and a highly diverse, multilingual workforce. Managing HR, timekeeping and benefits across multiple portals (Kronos plus standalone benefit sites) created heavy administrative burden, costly errors (about a 30% benefits error rate) and roughly $2 million in waste from former employees remaining on benefits.

The company consolidated onto ADP Workforce Now and added ADP eTime, creating a single system of record and streamlined benefits enrollment. Enrollment time fell from ~20 minutes to 2–3 minutes, the benefits error rate dropped from ~30% to 3%, the $2M waste was largely eliminated, overtime is better controlled, HR regained strategic capacity, and savings funded further ADP investments that improved retention and operational efficiency.

Flying Food Group, LLC

Genevieve Gonnigan

Corporate Director of Employee Relations and Development