Case Study: Restaurant Management Company boosts WOTC compliance and captures more tax credits with ADP SmartCompliance

Reliable technology and service for accurate WOTC screening

Restaurant Management Company, a Wichita-based franchisee operating 135 restaurants with about 3,500 employees, struggled to capture the full value of the Work Opportunity Tax Credit (WOTC). Office manager Debbie Pagano found the prior vendor’s process lacked documentation, reporting and follow-through, leaving the team constantly chasing paperwork, struggling to meet the 28-day window and screening only about 60% of applicants—putting substantial tax credit dollars at risk.

By switching to ADP SmartCompliance (integrated with Microsoft Dynamics SL) the company adopted web-based screening, applicant e-signatures, centralized document management and clearer reporting, backed by a responsive account manager. The change reduced time spent tracking paperwork, increased screening compliance and certification rates, and freed managers to focus on operations while delivering measurable improvements in recovered tax credits.

Restaurant Management Company

Debbie Pagagno

Office Manager and WOTC Coordinator