Case Study: Thrive Restaurant Group reduces turnover with ADP Marketplace and report it®

Reducing turnover and turning up real employee voices

Thrive Restaurant Group, a large restaurant operator with over 8,100 employees, faced significant challenges with high staff turnover and a lack of visibility into its employee culture. Employees were hindered from reporting issues by an inefficient, 60-second voicemail system, which created a major barrier to communication. To address this, the company turned to its vendor, ADP, and utilized the ADP Marketplace to find a solution.

Through the ADP Marketplace, Thrive discovered and implemented the report it® solution. This gave employees a safe and effective channel to voice concerns, allowing the HR team to proactively address problems before they escalated. The solution from ADP had a measurable impact, significantly reducing the company's turnover rate to between 80-120%, which is notably lower than the restaurant industry average of 150%. This improvement in retention was a direct result of the increased visibility and communication enabled by the vendor's platform.

Thrive Restaurant Group

Renee Chaloupka

Director of People Experience