Case Study: Pacers Sports and Entertainment achieves rapid payroll resolution and improved HR efficiency with ADP Workforce Now

Pacers Sports and Entertainment - Customer Case Study

Pacers Sports and Entertainment, based in Indianapolis, runs a 24/7 venue calendar with about 300 full‑time and 1,000 part‑time employees, creating a highly complex payroll environment. Their challenges included managing ten company codes, mixed pay schedules (semi‑monthly and bi‑weekly), allocated wages for traveling players, multi‑jurisdiction tax issues and split departmental wages that require precise GL accounting—making reliable HR support essential.

ADP Workforce Now paired Pacers with a dedicated account manager, Nick, plus quarterly strategic meetings with the account team, delivering rapid, knowledgeable responses (what once took a day is now resolved in 20 minutes to an hour, often by email). The partnership eliminated repetitive troubleshooting, increased payroll department efficiency, freed time for employee development and morale initiatives, and effectively made ADP an extension of Pacers’ HR team.

Pacers Sports and Entertainment

Michella Jameson

Payroll Specialist