Case Study: Jericho Road Community Health Center achieves centralized, user-friendly HR and improved employee support with ADP

Jericho Road Community Health Center - Customer Case Study

Jericho Road Community Health Center is a Buffalo-based nonprofit health home serving refugee and low-income populations, with about 300 staff across U.S. sites and three global clinics. Because many employees are non–English speakers and former patients, the organization needed a single, easy-to-use HR system to centralize HR functions across nine locations, simplify time-off planning for travel home, and prevent candidates from slipping through fragmented hiring processes.

ADP provided an intuitive HRIS with employee profiles, time-and-attendance tools, a recruiting module, and a customizable homepage, plus hands-on implementation support. The result: managers can be more present with staff, track and celebrate employee achievements, plan leave more easily, reduce lost applicants, improve internal communication, and deliver more consistent service to patients—making Jericho Road a long-term ADP customer.

Jericho Road Community Health Center

Krista Schwartzott

Chief Human Resources Officer