Case Study: United Supermarkets achieves higher WOTC screening compliance and streamlined applicant processing with ADP

Increasing WOTC screening compliance with an integrated solution

United Supermarkets, a Lubbock‑based grocery chain with 17,000 employees across 96 stores, faced a time‑consuming, paper‑based Work Opportunity Tax Credit (WOTC) screening process that led to tracking headaches, missed forms and inconsistent compliance. Talent Management Compliance Manager Marka Branson struggled with manual reporting and incomplete submissions that caused low screening coverage and extra administrative work.

By integrating ADP’s WOTC solution with Oracle Talent Acquisition Cloud (Taleo) and working closely with ADP specialists, United automated screening and hiring notifications, simplified weekly monitoring and cut WOTC paperwork time from 3–5 hours to about 30 minutes. The result: screening compliance rose roughly 30% to about 95%, fewer follow‑ups, likely higher tax credits and more time to focus on other compliance priorities.

United Supermarkets

Marka Branson

Talent Management Compliance Manager