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Case Study: Complete Controller achieves payroll automation and 15–30 minutes saved per client per month with ADP Accountant Connect
A ADP Case Study
Improving firm & client automation with Accountant Connect
Complete Controller, a cloud-based virtual bookkeeping and records‑storage firm founded by Jennifer Brazer, serves small businesses and CPA firms nationwide. The company struggled to standardize disparate back-office tech stacks—particularly payroll—which required bridges, connectors, and manual mapping that hurt efficiency and accuracy.
By adopting ADP’s Accountant Connect, Complete Controller gained full, flexible integration with QuickBooks, automated payroll reporting and GL mapping, and access to benchmarking tools. The change saved an average of 15–30 minutes per client per month (roughly a 3% efficiency improvement across their portfolio), improved accuracy, and enabled richer HR and compensation advice for clients.
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Complete Controller
Jennifer Brazer
Founder & CEO