Case Study: Heritage Bank achieves scalable growth and streamlined HR with ADP Workforce Now

How Heritage Bank is managing rapid growth with an integrated platform that provides accurate data reporting and makes hiring and retaining good talent more efficient

Heritage Bank, a community bank founded in 1927 in the Pacific Northwest, grew from about 150 to 800 employees through mergers, acquisitions and organic growth, creating growing pains around scaling HR, payroll, timekeeping, recruiting and compliance. Disparate systems and manual processes made reporting, onboarding and regulatory reporting difficult just as the bank faced a tighter talent market and increased compliance requirements.

Heritage implemented ADP Workforce Now as a single integrated platform—combining payroll, time and attendance, HR, recruiting, background screening, analytics and compliance tools—and used ADP DataCloud and onboarding automation to streamline workflows. The result: far less manual work, faster and more accurate reporting, actionable insights into turnover and engagement to support retention and succession planning, simpler compliance and measurable time savings across HR.

Heritage Bank

Shannon Carson

Assistant Vice President and Human Resource Information System (HRIS) Officer