Case Study: GenFed Financial Credit Union achieves improved leadership and employee trust with Compass powered by ADP

GenFed Financial Credit Union Improving leadership skills through Compass® powered by ADP

GenFed Financial Credit Union, founded in 1934 and serving more than 24,000 members with about 80 employees across branches in Ohio, Indiana and Illinois, needed an easy-to-use way to capture honest employee feedback and strengthen manager leadership. The credit union wanted a 360-degree, anonymous solution to drive accountability, transparency and better change management across a lean team.

GenFed implemented Compass® powered by ADP® to collect confidential feedback, deliver personalized assessment reports and provide automated eight‑week coaching. Participation rates rose well above average, leaders acted on the insights, coached items improved by 29% in the latest round, and the program boosted employee trust, manager development and overall engagement.

GenFed Financial Credit Union

Mike Doran

Chief Executive Officer