Case Study: PowerTeam Services achieves payroll proficiency and saves time with ADP's dedicated account manager

From Payroll Novice to Pro with the Help of ADP’s Dedicated Account Manager

PowerTeam Services, a North Carolina–based natural gas and electric transmission and distribution company with six operating companies and about 4,300 employees across 30 states, hired Ellen Jefferson Kearney as Benefits, Compliance, Payroll and HRIS Manager. Although Ellen had strong benefits experience, she had never run payroll and needed dedicated, company-specific support to manage payroll complexity across multiple locations and tax jurisdictions.

ADP assigned a dedicated account manager, Amadou, who provides direct, one-on-one guidance and support alongside an intuitive payroll module. That combination saved Ellen time, prevented costly errors, accelerated her payroll learning curve, and enabled her to confidently add “payroll specialist” to her resume—resulting in smoother payroll operations and greater HR efficiency for PowerTeam Services.

PowerTeam Services

Ellen Jefferson Kearney

HRIS Manager