Case Study: Envoy Air achieves rapid, compliant payroll and operational scalability with ADP Comprehensive Outsourcing Services

Envoy Air takes flight with managed services

Envoy Air, a wholly owned subsidiary of American Airlines Group operating 160+ aircraft and about 800 daily flights with 20,000 employees, faced a sudden need to replace payroll services when its parent company sunset that function. With no in‑house payroll team, limited expertise, tight timelines and a largely union workforce subject to changing regulations—compounded by a remote rollout during COVID‑19—Envoy needed a fast, compliant payroll solution.

Envoy partnered with ADP Comprehensive Outsourcing Services for managed payroll, rapid remote implementation and guidance to stand up an internal payroll department. ADP’s ongoing support, project services and Wisely paycards streamlined off‑cycle and final wage payments, improved employee experience through the MyADP portal, and delivered timely, accurate payroll while helping Envoy stay compliant and scale with changing staffing and regulatory demands.

Envoy Air

Tiana Lofberg

Payroll Automation Director