Case Study: Pacers Sports and Entertainment achieves improved talent retention and engagement with ADP

Cultivating a Team of Top Talent

Pacers Sports and Entertainment, the Indianapolis-based operator of Bankers Life Fieldhouse, staffs about 300 full-time and 1,000 part-time employees to support a steady stream of games, shows and events. HR leaders Donna Wilkinson and Angie Lee faced a competitive talent market and the challenge of engaging and retaining a large, mostly part-time workforce that works evenings and weekends, requiring strong culture, timely communication, training and easy access to pay and benefits information.

By partnering with ADP and deploying ADP Workforce Now (including iPay and consolidated benefits views), Pacers streamlined payroll and benefits access, enabled remote HR work, and improved communication and training for dispersed employees. The solution saved HR time, increased employee self-service and technology adoption, and let the team focus on retention, wellness and relationship-building—resulting in faster issue resolution, stronger engagement and a more proactive talent strategy.

Pacers Sports and Entertainment

Angie Lee

Senior Director of Human Resources