Case Study: City of John’s Creek achieves streamlined HR operations and accurate payroll with ADP

Creating efficiencies from the ground up

The City of John’s Creek, a fast-growing Atlanta suburb of about 83,000 residents with roughly 240 employees, brought on Mary Ann Haskins as its first HR director and inherited an almost entirely paper- and Excel-based HR operation. Manual hiring, frequent payroll and benefits errors, no employee self-service, and complex police/fire schedules left the department overwhelmed and inefficient.

Partnering with ADP, the city implemented integrated payroll, timekeeping, recruitment and employee self-service (including a mobile app) and worked with ADP to build custom timekeeping solutions for shift-based roles. The changes reduced errors, sped hiring and processing, eliminated the need to add staff, improved employee access and satisfaction, and gave leadership confidence in payroll and tax accuracy.

City of John’s Creek

Mary Ann Haskins

HR and Support Services Director