Case Study: Climate Control Heating and Cooling achieves improved customer service and streamlined HR with ADP TotalSource

Climate Control Heating and Cooling - Customer Case Study

Climate Control Heating and Cooling, a 31-employee residential and light-commercial HVAC company based in Liberty, MO, serves thousands of customers in the Kansas City area and prides itself on fast service and a strong employee culture. Operations Manager James Parsons needed help with HR tasks so the home office could stay focused on growth, customer service and employee relations.

They outsourced HR to ADP, choosing its TotalSource solution for experience, support and cost. ADP provides on-demand HR guidance, compliance help, and P&L savings, plus an online portal and employee perks for benefits, HSA and 401(k) management—freeing leadership to concentrate on customers and workforce engagement.

Climate Control Heating and Cooling

James Parsons

Operations Manager