Case Study: ABD Insurance & Financial achieves seamless, integrated HCM and faster client support with ADP

Choosing a technology partner that delivers a dedicated, integrated HCM strategy

ABD Insurance & Financial Services, a 220-employee boutique consulting firm, faced a rapidly changing brokerage landscape where employer-clients are stretched thin and demand more from their brokers. Megan Coen, who leads ABD’s HR technology practice, needed to develop a clear client technology strategy and solve a common pain point: disparate HR and benefits systems that don’t communicate reliably.

ABD partnered with ADP to deliver a single, integrated HCM solution (ADP Workforce Now) and dedicated partner support, including a Partner Access portal with single sign-on and a team of senior consultants. The result: smoother integrations, faster issue resolution, less client effort during enrollments and higher confidence from clients—delivering strong ROI and simpler, more reliable HR technology management.

ABD Insurance & Financial

Megan Coen

HR Technology Consulting Practice Leader