Case Study: Canyon Ranch achieves improved talent management and retention with ADP DataCloud Analytics and Benchmarking

Canyon Ranch Uses Analytics and Benchmarking to Manage and Keep the Talent It Needs

Canyon Ranch, a high-end wellness spa operator headquartered in Tucson with about 1,800 employees across multiple locations, faced the hospitality sector’s persistent talent challenge: high turnover and intense competition for workers. To better identify, manage, and retain the mix of therapists, chefs, housekeeping staff and other roles, the company sought an HCM solution offering real-time data, automation, and access to large-scale industry insights.

Canyon Ranch implemented ADP DataCloud’s Analytics and Benchmarking, replacing static spreadsheets with visual, configurable dashboards and industry comparisons drawn from millions of anonymized workers. The tools delivered clear hiring and retention trends for corporate and local managers, supported compensation reviews (about 100 jobs analyzed), and improved decision-making on onboarding and offers—while paving the way to use predictive analytics to lower future attrition.

Canyon Ranch

Heidi Wallman

Corporate People Systems Director