Case Study: Bespoke Coach achieves 5-minute payroll and full HR support with ADP

Bespoke Coach A family business driven by luxury

Bespoke Coach is a family-owned luxury conversion shop in Van Nuys, CA that customizes Mercedes‑Benz Sprinter vans for clients including prominent athletes and executives. When their long-time external payroll administrator retired — after a previous vendor mishandled tax payments — the 14‑employee company needed a reliable way to manage payroll and HR without adding full‑time staff.

They implemented RUN Powered by ADP and HR Pro, plus ADP’s ADPIA workers’ compensation with Pay‑by‑Pay premium payments, which integrate with time‑tracking and offer guided setup, legal resources, and a mobile interface. As a result, payroll now takes about five minutes, HR questions are handled by ADP support, cash‑flow issues from estimated comp premiums were resolved, and the business avoided hiring an HR department.

Bespoke Coach

Sharon Mashal

Product Design Engineer