Case Study: EG Workforce Solutions achieves automated tax credit capture and streamlined onboarding with ADP SmartCompliance

Automated process helps to realize tax credits

EG Workforce Solutions, a staffing, managed services and RPO firm, faced a highly manual and inconsistent application process that led to missed Work Opportunity Tax Credits (WOTC), lost documentation, language-barrier issues and incomplete applications. This inefficiency increased administrative burden on recruiters and reduced the company’s ability to capture eligible credits.

By implementing ADP SmartCompliance Tax Credits integrated with EG’s onboarding, applicants answer a short online WOTC questionnaire and required documents are accessed digitally, eliminating paper follow-ups. The automation reduced denied applications, freed recruiters from paperwork, increased captured credits, and—thanks to monthly reporting—improved tax forecasting and eliminated the need to extend corporate returns.

EG Workforce Solutions

Linda Miller

Chief Financial Officer and Chief Operations Officer