Case Study: Diamond Mowers achieves faster, single-call HR resolutions with ADP

At your service ADP®’s new service features

ADP, a leading human capital management (HCM) provider, heard from HR professionals who were frustrated by long, fragmented support experiences—being transferred between specialists, repeating issues, and losing time when they needed quick answers during critical payroll and benefits deadlines. Clients wanted a simpler, more reliable way to get expert help without added stress.

ADP introduced a “minimal transfer” experience—one service associate handles each case end-to-end—and added appointment-based scheduling so teams can book focused time with subject-matter experts. The result: faster, single-call resolutions (in some cases minutes), fewer repeat contacts, measurable time savings and consistently high client satisfaction and confidence in ADP service.

Diamond Mowers

Melanie Wiegert

HR Director