Case Study: Healthscope achieves a 65% increase in patient trust with Adoreboard

Healthscope boosts patient trust by 65% with Adoreboard

Healthscope, one of Australia's largest private healthcare providers, faced a significant challenge in manually analyzing over 400,000 patient surveys, nearly half of which contained written feedback. This process was extremely time-consuming and lacked depth. To address this, Healthscope partnered with Adoreboard and its predictive insights software.

Adoreboard's solution eliminated manual analysis by using advanced text analytics to automatically identify themes and quantify their emotional intensity. This provided predictive insights that ordered key drivers based on their impact on NPS. As a result, Healthscope achieved a 95% reduction in manual analysis time and a 13.9% increase in NPS. Most significantly, Adoreboard helped Healthscope increase patient trust by 65% by empowering frontline workers to act on new insights.

Healthscope