Case Study: Aēsop achieves a 34% boost in customer satisfaction with Adoreboard

Aēsop boosts customer satisfaction by 34% with Adoreboard

Aēsop, a global retailer of wellness and beauty products, faced the challenge of creating a seamless omni-channel customer experience across its stores, online, and delivery touchpoints to improve customer satisfaction. To address this, they partnered with Adoreboard to leverage its Emotion AI capabilities.

Using Adoreboard, Aēsop integrated data from surveys and online reviews to map customer journeys and predict drivers of satisfaction. The solution eliminated manual analysis and identified seven key areas for improvement. This resulted in a 34% increase in customer satisfaction (CSAT) and allowed the company to generate new business opportunities across its 12 global markets.

Aēsop