Case Study: WALGA (Western Australian Local Government Association) achieves 1.3-hour contract turnaround and 50,000+ printout reduction with Adobe Sign (Adobe)

WALGA - Customer Case Study

The Western Australian Local Government Association (WALGA), which manages Preferred Supplier arrangements for 139 member local governments, struggled with a slow, paper‑based contract process. Detailed 50–170 page contracts were printed in triplicate, mailed, and often took weeks or months to return, creating inefficiencies, poor visibility, and high paper use.

WALGA adopted Adobe Document Cloud with Adobe Sign after testing e‑signature options, moving contracts to electronic workflows. The change cut average signing time from months to 1.3 hours, processed 511 contracts in the first year, reduced administrative processing per contract from 100 to 8 minutes (92% improvement), saved over 50,000 pages (≈AU$56,000), and delivered better tracking, audit trails and faster supplier activation.

WALGA

Dale Chapman

Acting Executive Manager of Business Solutions