Case Study: Smartleasing achieves 90% faster contract turnaround and same‑day vehicle delivery with Adobe Sign

Vehicle leasing division customizes signing process with eSign services, enhancing security and accelerating customer service

Smartleasing, a division of Smartsalary, provides novated vehicle leasing for employers, employees and financiers. Their paper-based, three-way contracts and multi-signature process was slow and error-prone—taking around five days to complete 20‑page forms, requiring reissues when fields were missed, and creating poor visibility for financiers and customers.

By integrating Adobe Sign and Adobe Document Cloud with Salesforce, Smartleasing moved contracts behind a secure customer portal with pre-populated fields, validation checks, and automated signature routing. The change cut contract generation from 20 to 2 minutes, sped overall turnaround by about 90% (contracts can be completed in as little as 30 minutes for same‑day pickup), improved signature authentication and record accuracy, and reduced printing and storage costs.

Smartleasing

Shamim Yasin

Group Leasing Manager