Case Study: The Police ICT Company saves 25K officer hours and slashes statement processing from days to minutes with Adobe Acrobat Sign

The Police ICT Company teams up with Adobe to help police forces work remotely and resolve more crimes using Adobe Sign

Police Digital Service (London) partnered with Adobe Experience Cloud to tackle slow, paper-heavy witness statement processes that delayed investigations, increased costs, and required in-person visits—problems made more urgent by COVID-19 and the need for socially distanced, remote engagement. Officers often spent hours per case and delays harmed witness recall and prosecution rates, so the service sought a faster, more secure way to take statements remotely.

The teams implemented a telephone-based Enhanced Record Taking workflow using Adobe Acrobat Sign and Adobe Document Cloud for e-signatures and secure storage, with PIN verification and audit trails where needed. The solution now handles up to 700 statements per month, saves about 25,000 officer hours a year, delivers a 1,500% ROI, cuts statement processing from days to minutes, supports GDPR-compliant records, and frees officers to focus on serious crimes.

The Police ICT Company

Simon Clifford

Director of Data and Digital