Case Study: The Global Fund achieves 80% faster signature turnaround and quicker grant approvals with Adobe Sign

The Global Fund speeds up processes with Adobe Sign integrated with Salesforce CRM and Oracle

The Global Fund, a Geneva-based nonprofit that mobilizes about $4 billion a year to fight AIDS, tuberculosis, and malaria, faced slow, paper-based workflows that delayed grant disbursements and hiring. With up to 20% of staff frequently traveling and approvals tracked by “black books,” critical documents could sit unsigned for weeks, slowing funds to local programs and complicating audits.

By deploying Adobe Sign integrated with Salesforce CRM and Oracle, the organization converted paper processes to secure, mobile e-signatures with automated tracking and a single authoritative record. The change cut turnaround times dramatically—grants that took weeks now return in days (up to 75% faster in some regions), HR panel evaluations dropped from five days to under one, recruiting documents saw an 80% reduction in return time, procurement signatures fell to less than a day, and auditability and speed across programs improved.

The Global Fund

Andrew Tatam

Business Partner Manager, IT Corporate Services