Case Study: TAFE Queensland cuts onboarding from 2 weeks to 10 minutes and halves paper use with Adobe Sign

TAFE Queensland delivers a better customer experience to employees, apprentices, and trainees with Adobe Sign

TAFE Queensland, a major vocational education provider serving about 120,000 students across Queensland, needed to simplify slow, paper-heavy induction and onboarding processes that hindered student access to training, compliance with government rules, and engagement with employers—especially across vast, remote regions. Key challenges included reducing induction time and complexity, eliminating paper waste, and delivering a better, more mobile-friendly experience for apprentices, trainees, and employers.

By adopting Adobe Sign, TAFE Queensland digitized and automated e-signatures and workflows, cutting onboarding from an average of 2 weeks to 10 minutes, reducing pre-induction and registration times significantly, and enabling access across devices. The move halved paper use within three years, freed staff (reducing administrative headcount at one center from 18 to 11) to focus on higher-value work, improved compliance and audit trails, and delivered a faster, more positive experience for students and employers.

TAFE Queensland

Jo Adams

Recognition and Workplace Services