Case Study: State of Hawaii achieves $5M in savings and statewide paperless workflows with Adobe Sign (Adobe)

State of Hawaii aims to enhance services through paperless initiatives powered by Adobe solutions

The State of Hawaii, serving 1.4 million residents across eight islands with about 80,000 employees, faced logistical and environmental challenges from heavy paper-based processes: routing forms and signatures between offices and travelers was slow, costly, and wasteful. The government aimed to cut costs, reduce paper use, and speed delivery of citizen services while maintaining accessibility and transparency.

By adopting Adobe Sign and Adobe Document Cloud—integrated with Microsoft SharePoint and Outlook—Hawaii digitized workflows across agencies, enabling mobile signing and centralized storage. The state has processed 400,000 documents electronically (saving 24,000 paper pages daily), reduced onboarding time dramatically, accelerated approvals from weeks to hours, and saved nearly $5 million in printing and labor costs over 2.5 years.

State of Hawaii

Todd Nacapuy

Chief Information Officer