Case Study: St. Paul Federal Credit Union achieves faster loan turnaround and saves nearly an hour per loan with Adobe EchoSign (Adobe)

St. Paul Federal Credit Union - Customer Case Study

St. Paul Federal Credit Union, founded in 1953 and serving more than 10,000 members with only three branches in St. Paul, needed to make its 14‑page consumer loan contracts accessible to members who couldn’t easily visit a branch—avoiding lost work time and in‑person signings while maintaining hometown service.

The Credit Union implemented Adobe EchoSign to upload loan PDFs and enable members to sign from any web browser using embedded signature tags; EchoSign’s encryption plus phone‑issued passwords preserved security. The change eliminated printing costs, saved lenders nearly an hour per loan, sped loan turnaround, and improved member service.

St. Paul Federal Credit Union

Chris Petersen

Director of Technology