Case Study: Skipton Building Society achieves 97% faster mortgage signings and saves 750 hours with Adobe Acrobat Sign (Adobe)

Skipton Building Society speeds up homebuying with mortgage applications completed in hours with Adobe Sign

Skipton Building Society, a UK mutual with roots back to 1853, needed to speed up mortgage processing and reduce errors that were delaying homebuyers and stretching underwriter resources. Most applications came via brokers using paper forms, and about 25% returned with mistakes, costing underwriters roughly 750 hours a year and leaving customers waiting days to sign and progress their purchases.

By integrating Adobe Acrobat Sign into its broker portal, Skipton digitised forms, enforced mandatory fields, and enabled branded e-signatures with an auditable trail. The change cut average signing time by 97 (from 7 days to 267 minutes), saved 750 resource hours annually, processed 6,000 Lifetime ISA withdrawals with no missed cut-offs, sped remortgage paperwork to about 12 hours, and improved compliance and customer experience across the business.

Skipton Building Society

Lee Lambert

Credit Management Leader